Help & Support

Click on "Register" button, fill in your personal details, select your host, upload your ID proof and photo. Once submitted, wait for host approval. You will receive an email confirmation when approved.

Typically, hosts approve requests within 1-2 hours. You can check the status in your dashboard. If not approved within 4 hours, contact your host or port administration.

You need a valid government-issued ID (Passport, Aadhar, Driving License, or Voter ID) and a clear photo. Ensure documents are clearly visible and not expired.

At the main gate, either scan your QR code (for visitors) or place your RFID tag on the reader (for employees). Wait for the gate system to verify and log your entry.

You cannot enter with an expired QR code. Request your host to generate a new pass, or re-register as a visitor with updated visit dates.

RFID tags are issued to permanent employees during onboarding. Contact your HR or facilities department if you need a replacement tag.

Immediately report it to the Security Office. Do not allow others to use it. Request a replacement from your department. There may be a nominal replacement fee.

No. QR passes are non-transferable and linked to your identity. Sharing or allowing others to use your pass is strictly prohibited and may result in blacklisting.

Visitors are typically allowed a maximum of 8 hours per visit. Overstay charges apply after this duration. Check your QR pass for specific duration.

Blacklisted individuals cannot register or enter the port. You can appeal through the port administration office. The status is reviewed every 30 days.

You can contact port administration via phone (9876543210), email (support@port.com), or visit the Security Office during business hours.

Photography is strictly prohibited inside port premises for security reasons. Violators may face immediate eviction and blacklisting.